The smart grid is something that few in the community will have heard of as yet, let alone have any idea what it is or what it will mean for them. But this will change and quite quickly.
I am reminded that when I started in this job nearly seven years ago, an industry veteran said to me that the trouble with electricity is that it is the gyprock commodity. It’s invisible, comes from the wall anytime the customer hits the switch and when it doesn’t that’s the only time they think about it. And then it’s to complain that the power isn’t on. Oh, and politicians have a similar view – they react fast and loud when the lights are off.
That ‘expectation mentality’ has been fine for the past few decades or so with affordable and reliable electricity as the cornerstone for our economy. But with the electricity supply industry facing major restructuring with attendant cost hikes and the role for electricity changing in a carbon constrained world, can the average consumer continue to adopt a hands off approach to electricity use?
I think that the answer is no.
But to engage the consumer in active consumption decision making will need both education and friendly, enabling technology.
Welcome to the world of smart grids.
But what are smart grids? What will drive their deployment? And what could they mean for different parts of the industry?
It is clear that smart grids will be a key plank of the future energy system. But in some ways smart grids feel a bit like climate change policy right now: we know it’s coming; we know that it’s going to be a big deal for the industry; but we don’t know exactly what it looks like.
One thing I do know, however, is that there are challenges to unlocking smart grids’ potential. Regulatory challenges, commercial challenges, technological challenges. And of course, just like with climate change policy, there are political challenges.
Before talking about smart grids and the future of the electricity industry though, I think it’s worth taking a step back and reminding ourselves of the electricity industry’s past.
From the 1940s, electricity supply in Australia was dominated by state-owned monopolies. A defining feature of this supply model was vertical integration: generation, transmission, distribution and retail all in the same entity.
While these monopolies might have hidden inefficiencies, their vertical integration had the advantage of facilitating coordination – from construction through to operation – across the supply chain. As will be clear when we talk about smart grids, the ability to easily coordinate has many appeals.
The SEC model prevailed until the 1980s and early 1990s. Since then a wide-ranging reform program has fundamentally changed the electricity sector.
The state-owned, vertically integrated monopolies have been structurally separated and replaced with corporatised and in some cases privatised businesses.
Previously separate state-based power systems have been physically linked in the eastern states.
Central planning has been replaced by competitive wholesale markets in the east and west, economic regulation of monopoly networks, and contestable retail markets. In Queensland alone there are 11 licensed retailers offering supply to small customers.
Sitting atop this new decentralised electricity industry is a national regulatory framework featuring the Australian Energy Market Commission, the Australian Energy Regulator, the Australian Energy Market Operator and the National Electricity Rules.
Australia’s electricity market reform effort has been lauded internationally by the OECD as creating one of the most transparent and competitive electricity markets in the world.
The reform program is unfinished – but that’s a conversation for another time.
When I compare the electricity sector today with the past, I’m surprised at how, despite the changes, the fundamentals of supply and demand are pretty much the same.
The physical supply model is still based on large-scale generation plant connected to remote load by high voltage transmission lines and low ‘intelligence’ distribution lines.
The fuel and technology mix is pretty stable. Electricity generation remains dominated by fossil fuels. While renewables are gaining market share, this reflects government support through the Renewable Energy Target.
The demand side of the market is still mostly unresponsive, perhaps even disconnected, and not exposed to time-of-use price signals. This especially applies to households.
The electricity industry remains dominated by businesses whose core focus is supplying energy, largely because their customers are often disinterested consumers.
This mixture of reform and continuity has served Australia’s economy and community very well over the last few decades. Our system is incredibly reliable and we have some of the lowest cost electricity in the OECD.
But as I look forward to 2015, 2020, 2030 and beyond, it seems clear that the future of electricity in Australia will not be “business-as-usual”. The operating environment of the electricity sector is fundamentally changing.
Exactly how different the future will be from today is anyone’s guess. But a number of strategic challenges are emerging on the economic, policy, environmental, technological and political fronts and these will shape the sector’s future.
First and foremost, the industry must continue to meet demand – both average demand growth and peak. But as Australia’s economy continues to boom and our population surges, and new sources of load like desalinisation plants and electric vehicles emerge, keeping up with demand is no small task.
The challenges of building generation and network assets to meet load growth is compounded by the fact that networks are in a capital replacement phase as ageing assets require renewal.
The rise of green politics and environmental consciousness is also confronting the electricity industry with new challenges; perhaps more so than any other industry.
The most prominent issue is greenhouse gas emission reduction targets, most likely through some form of carbon price. This presents enormous adjustment challenges for the industry; although the transition can be managed if the policy settings are right.
At the state and territory level a host of small greenhouse policies are making their presence felt. Premium feed-in tariffs for solar PV are leading to massive take-up of small-scale solar by households. These are changing energy production and consumption patterns.
Electricity prices are a perennial issue, with politicians and the tabloid media hyper-sensitive to any cost of living pressures.
While aggregate expenditure on electricity is still a small part of the average household budget and within historically normal levels, recent increases in electricity prices significantly above the general rate of inflation have sharpened the media and political focus on the issue.
As usual, both consumers and governments are looking for someone to blame. But they are also looking for solutions to take control of household electricity bills.
All these challenges will shape the future environment for the sector in many different ways. One high-level observation I would make is that the electricity industry will increasingly find itself sandwiched between two sets of incongruent community expectations and attitudes.
On the one hand, the Australian community will expect the electricity sector to do more for it than it ever has before including:
- Accommodate the connection of intermittent generation and seamlessly integrate electric vehicles or battery storage.
- Give households the power to understand their greenhouse footprints and take control of their energy consumption and supply.
- Facilitate lifestyles where multiple air conditioners, plasma televisions and pool pumps have become ‘normal’ appliances but without regard for their effect on energy consumption.
On the other hand, the community’s attitude towards the grid will remain what it always has been: apathy. Taken for granted. “Plug and play”.
The community will continue to want the power industry to do everything they need it to do with an absolute minimum of fuss and as cheaply as possible.
And of course, the tolerance for supply interruptions will remain very, very low. Because if those lights go out, well, we know how that conversation goes…
So how is the industry to manage this? How will it deliver services in a way that allows the community to keep taking it for granted?
It will take a lot of things – and good policy settings are high on the list.
But in my view, one essential ingredient for the electricity industry to continue being the cornerstone of the Australian economy and way of life is the smart grid.
So how are smart grids the key to the future? Let’s start with a definition. There are a few around, and almost every publication I’ve read has its own definition of a smart grid.
The Energy Networks Association of Australia defines the smart grid as: a dynamic network for two-way energy flows; linking widely dispersed micro-level renewable energy sources at the customer level and large-scale energy sources; facilitating greater customer choice about energy source and level of consumption; and providing real-time information on the performance of the network and optimising the network operations.
Smart grids will have the ability to pinpoint fault locations, remotely isolate faulty assets and restore power to consumers more quickly and cheaply. This is important as more than 90 per cent of the interruptions to consumer supply originate at the distribution level.
Smart grids will improve network operation and maintenance and replacement schedules, which should increase asset utilisation and lower costs.
While these features of smart grids will happen behind the scenes, other features require customers to be engaged.
Things like direct load control, or remote disconnection and reconnection through smart meters to allow consumers to change retailers easily. The success of these quite low level, perhaps elementary features will hinge on consumer engagement.
While the ENA definition is eminently workable, an alternative definition of smart grids I’ve heard that I don’t subscribe to but find amusing is: a smart grid means you plug your EV into your garage on Friday night to charge off-peak, but you cannot drive it to work on Monday morning because your teenage daughter has drained the battery by selling the power on the internet to buy credit for her i-phone.
While obviously facetious, this definition captures the idea that there are many possibilities in a smart grid world.
Of course, with many possibilities come many opportunities for things to go wrong. I’m not saying that they will. I do believe however that there are challenges for all stakeholders – the energy industry, consumers, policy makers and regulators – to be aware of. I want to talk about three of them.
As I mentioned earlier, Australia’s energy market reform program has meant that networks in the National Electricity Market are tightly regulated by the AER under Chapter 6 of the National Electricity Rules.
The philosophy underpinning the current regulatory regime is to protect consumers from the monopoly power of networks.
At its most simplistic, network businesses present the AER with a proposal for capex and opex, and the AER determines whether expenditure is allowable or not. This means that only investments in the best interests of consumers should pass the AER’s cost-benefit test.
The challenge with smart grids, however, is that they are still in demonstration stage.
In a way smart grids are like carbon capture and storage. The individual components have been demonstrated and we know how they work. But we don’t know if they can all be put together, scaled up, and be made economic. We have the puzzle pieces but we don’t know what picture they will make.
This presents challenges to the regulatory framework. If much of the benefit that is potentially available to consumers is yet to be proven or perhaps even known, or cannot be realised without other parts of the puzzle being in place, it is consequently tough to quantify those benefits.
If the benefits of new technologies cannot be quantified, the Regulator’s conservatism might try to protect consumers by not allowing risky expenditure on new technologies and practices.
But if new technologies and practices are not deployed, Australia risks being stuck in the existing ‘low intelligence’ paradigm, which could make consumers worse off in the long run.
So what is the answer? If the mindset and formulae of the current regulatory approach is not suited to managing structural shifts in technology, is a new regulatory approach warranted?
One overseas example worth examining is from British regulator OFGEM’s work on RPI-X. Under this approach, a portion of all distributors’ allowable revenues is quarantined in a dedicated RD&D fund. Businesses tender to access that pool of funds to develop new technologies.
The key is that they must share the new knowledge and insights with all network businesses, which mean the benefits of the RD&D spill over into the industry and the wider community. Can Australia learn any thing from this or other approaches overseas?
There is also a role for pilot programs. The big development in this space in Australia right now is the Smart Grid, Smart City demonstration project. This project is based in Newcastle and being undertaken by a consortium lead by EnergyAustralia.
It will be Australia’s first commercial-scale smart grid and will gather information about the costs and benefits of smart grids to inform future decisions by government, electricity providers, technology suppliers and consumers across Australia.
This is a valuable project. It is essential that the lessons from this initiative for the regulatory framework are learned and applied.
In addition to regulatory challenges, politicians will have a role to play in unlocking the potential of smart grids.
A smart grid future will require the community, industry and government to come to terms with new practices and technologies. And with all policies that change the status quo, there will be an adjustment period and likely some resistance.
To keep smart grids on track, particularly when that inevitable mishap happens, political fortitude will be required. Politicians must be able to explain the necessity of the changes to the community and to stare down a media and oppositions that will be looking for every chance to criticise governments.
We’ve already seen in Victoria that the rollout of the interval meter – which I consider the foundation for the smart grid –has hit some trouble.
It seems that the local media has decided households outlaying about a dollar a week for new technology that forms the basis of their future engagement in an energy efficient world is an unacceptable cost. The Victorian Government has responded by placing a moratorium on time-of-use tariffs, while the Opposition has ramped up the rhetoric to truly ridiculous volumes.
The really unacceptable cost would be to leave consumers without the technology to make direct and informed decisions about energy use. The short-sighted commentary on this initiative is especially disappointing.
The second challenge to unlocking the benefits of smart grids is the potential for friction between different parts of the industry.
As I touched on earlier, one consequence of electricity reform was vertical and horizontal unbundling of the integrated SECs into separate businesses.
This restructuring has meant that Australia has benefited from competitive tensions and the resulting efficiencies.
But it also meant that some of the benefits of coordination within the supply chain were lost. The industry structure has become more complex.
Of particular relevance to smart grids is the separation of retail and distribution businesses in today’s supply chain. While in the initial phases of industry separation distributors and retailers were integrated, the retail arms were soon spun off from the regulated network business areas and are now largely different businesses with established distinct roles in the supply chain.
Network businesses handle connections and the investment and operation of the network. They have almost no relationship with the customers at the residential level.
Retailers on the other hand are all about the relationship with the customer. They compete to acquire customers and manage their wholesale energy purchases, billing, marketing and so on. Network charges are simply passed through to consumers by retailers.
While these two roles co-exist comfortably today, with the features of smart grids, potential for friction exists.
Much of this potential arises from a split in incentives between retailers and distributors.
For distribution business, significant capex goes to reinforcing the network to accommodate peak demand. This can lead to inefficient outcomes, with low rates of capital utilisation and no genuine causer-pays pricing arrangements.
The distribution business therefore has incentives to find ways to shave off those needle peaks in demand. Smart grids offer possibilities to do this, for instance through direct load control of devices such as air conditioners at peak times. With enough direct load control, demand peaks could be shaved and network augmentation deferred.
This gives distributors incentives to engage with customers. But distributors do not currently have direct relationships with customers, so they may try to establish one.
On the other hand, for retailers, the focus is sufficient energy to meet customers’ load. Sufficient network capability is assumed to be available, as historically it has been.
In order to manage their price/volume risk, retailers have been investing capital in peaking generation. Naturally, they want to make a return on this investment.
But this means that the patterns of energy consumption that retailers want to see may not be the same as what distributors want.
And if distributers are actively enlisting customers to eliminate the peaks in demand that retailers’ peaking generators were built to supply, retailers are at risk of having their assets stranded. Self evidently this could lead to tension.
Another issue relates to data. With Smart Metering Infrastructure, retailers will have to deal with exponentially more data than ever before.
For retailers, this will add to their back office costs, which they will have to bear to some extent.
It’s not all cost though; the data will give retailers nuanced information on customer consumption which could be commercially valuable.
But trouble could arise if what the retailer wants to do with this data is at odds with what the distributor is trying to get the customers to do.
Pretty quickly this could bring us to the awkward conversation of: who ‘owns’ the customer? Retailers or distributors?
And with distributors controlling technology that can reach into people’s homes and turn off their appliances – and hence deny retailers of some of their energy sales – we might also find ourselves having the follow up conversation: who ‘owns’ the customer’s load? Does the distributor have the automatic ‘right’ to use direct load control technology in the competitive part of the market?
There may also be issues about a blurring of the conceptual boundaries between the regulated and merchants’ sectors of the supply chain. Networks essentially have a regulated franchise monopoly over their network area, but if they are effectively offering energy services to customers, does their privileged position give them an unfair competitive edge over retailers?
These are some of the challenges we face in Australia, given our industry structure. To clarify, I am not saying that the dismantling of the vertically integrated monopolies was misguided.
But I do note that some things would be easier if we still had fully integrated monopolies, although there would still be challenges given contestable retail markets.
Working through these potential frictions will be paramount.
The third challenge to unlocking the potential of smart grids relates to the new electrical and commercial interactions that are possible in a smart grid system.
As I said earlier, the prevailing physical supply model of a one-way flow of energy from fossil fuel deposits to homes is being disrupted. Because of federal and state technology support schemes, we are witnessing deployment of intermittent renewable generation embedded in distribution networks.
Widespread embedded intermittent generation places stresses on the grid. Smart grids will help manage these stresses, such as through integration with complementary resources like demand-side management, battery storage, distributed generation and electric vehicles.
It’s reasonably straightforward to imagine a theoretically ‘first best’ outcome where the different sources of distributed generation, storage and load are co-optimised by a central planner.
But in practice, our electricity system is not centrally planned. It relies on decentralised decision making, competitive markets and prices to coordinate supply and demand.
So will existing energy markets and players be able to cope with the new range of electrical and commercial interactions feasible under the smart grid? If not, will we be able as an industry to facilitate the necessary new markets to coordinate the new energy activities of the future?
To explore this a little, let’s return to the teenage daughter and the electric car example.
Electric vehicles could become a significant new source of load on the grid. Discussions I’ve had with the EV industry suggest that there could eventually be up to 36 TWh each year of new load from EVs. That’s a big opportunity for the electricity industry; but it poses challenges to be managed.
If everyone drives their EV home after work and tries to recharge at the same time, that will just exacerbate existing system peaks.
Alternatively, if charging was ‘smarter’, such as overnight to flatten generation load, it could have benefits for the electricity system.
But to unlock this ‘smarter’ charging potential, the right prices and signals will need to be there. If they are not, our apathetic consumers have no incentive to consider the impact of their decisions on the grid. The same thing happens with air conditioners today. It’s all about plug and play.
So the right price signals need to be made available, which means that someone needs to provide those prices and create the market for EV charging.
On the other side of the coin is reverse flows of power from your EV battery to the grid. Who is going to buy the power in your battery so your teenage daughter can buy credit for her i-phone? Will it be the retailer as energy to supply peaks? And if so will that crowd out generators in the fast start market?
Or will the network business want to buy the power as network support services, maybe to help balance out fluctuating power output from solar PVs? How will these types of payments affect network charges passed through into retailer bills?
Clearly there is a range of new markets that need to be facilitated here and there will need to be conversations between retailers and distributors along with EV manufacturers and infrastructure providers.
But in the smart grid future, with digital networks and home area networks talking to EVs, which are talking to i-phones, what we’re likely to see is an integration between the energy industry and the communications industry.
And that raises the possibility of a brand new set of business entering the field: the Googles and Microsofts of the world.
These companies are not traditionally associated with energy, but they are technologically capable and have established brands and customer relationships.
Would their entrance be a threat to established industry models? And how would they fit into the regulatory arrangements? I don’t think these possibilities are being actively worked through and the risk is that commercial activity will outstrip regulatory policy processes.
In conclusion, smart grids will be a key plank of the modern energy system of the future.
But today they are still in demonstration stage and much is unknown. Just like CCS and just like climate change policy: we know something’s coming, we know it will be big but we don’t quite know what it will be and if it will work together.
We do know however that the future of the electricity system in Australia will be very different from the past.
Smart grids will pose fundamental questions about business models, relationships within the supply chain, customer interactions, legacy and new investments and new players.
How well are regulatory and policy frameworks placed at this stage to manage these challenges? My answer, at this stage, is not well. We have much to do and need to get moving.
- This is an edited transcript of a speech delivered by Brad Page, esaa Chief Executive Officer at the NG Utilities Summit on 9 November 2010.